Privacy Policy
1. Introduction
CLIPPING ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy legislation. This Privacy Policy describes in detail how we collect, use, disclose, and safeguard your information when you visit our website, use our content creator analytics and campaign management platform, or participate in our services.
Scope of This Policy
This Privacy Policy applies comprehensively to all information collected through our website, mobile applications, analytics platform, campaign management tools, and any related services, sales, marketing activities, or events. It covers both information you provide directly and information we collect automatically or receive from third parties.
- Applies to all users of our platform, including content creators (clippers), clients (brands), and administrators
- Covers all data processing activities, including collection, storage, use, sharing, and deletion of personal information
- Governs our practices across all jurisdictions where we operate, with specific provisions for GDPR, CCPA, and other regional requirements
Information We Collect
We collect information through three primary methods to provide and improve our services, ensure platform security, and comply with legal obligations:
- Information you provide directly: Account registration details, profile information, content submissions, payment information, and communications with our support team
- Information we obtain automatically:Technical data, usage analytics, device information, and cookies collected through your interaction with our platform
- Information from third-party sources: Data from social media platforms (YouTube, TikTok, Instagram, X), payment processors, analytics services, and other integrated services with your consent
2. Information Collection
We collect different types of information to provide and improve our services:
Account Information
When you create an account with CLIPPING, we collect personal information necessary to provide our services and comply with legal obligations:
- Name and email address: Required for account creation, authentication, and communication regarding your account and services
- Phone number: Optional information that may be used for two-factor authentication, account recovery, and important service notifications
- Profile picture and bio: Optional profile information that helps personalize your experience and may be visible to other users depending on your privacy settings
- Payment information: Processed securely through third-party payment processors to facilitate payouts and transactions, stored in encrypted format in compliance with PCI DSS standards
Content Information
As part of our content creator analytics and campaign management services, we collect information related to your content and social media activities:
- Submitted clips and campaign content: All clips, videos, and content you submit through our platform for campaign participation, including metadata, timestamps, and associated campaign information
- Social media analytics data: View counts, engagement metrics (likes, comments, shares), audience demographics, and performance statistics from connected social media platforms (YouTube, TikTok, Instagram, X)
- Social media account connections:Information about your connected social media accounts, including account identifiers, verification status, and platform-specific metadata necessary for analytics tracking
Technical Information
We automatically collect technical information when you access and use our platform to ensure security, improve performance, and comply with legal requirements:
- IP address and device information: Your IP address, device type, device identifiers, and hardware specifications collected for security monitoring, fraud prevention, and to comply with legal obligations
- Browser type and version: Information about your web browser (e.g., Chrome, Firefox, Safari) and version to ensure compatibility, optimize performance, and diagnose technical issues
- Operating system: Your device's operating system (e.g., Windows, macOS, iOS, Android) collected to ensure platform compatibility and provide appropriate technical support
- Usage patterns and preferences: How you interact with our platform, including pages visited, features used, time spent, and preferences saved to personalize your experience and improve our services
Analytics Data
We collect analytics data to understand how our platform is used and to improve user experience, in compliance with applicable data protection regulations:
- Page views and interactions: Information about which pages you visit, how long you spend on each page, and what actions you take (clicks, form submissions, downloads) to analyze platform usage and optimize user experience
- Time spent on platform: Aggregate data about session duration and frequency of platform access to understand user engagement and improve service delivery
- Feature usage statistics: Data about which features and tools you use most frequently to prioritize development efforts and enhance platform functionality
3. How We Use Your Information
We use your personal information for multiple legitimate business purposes, all in compliance with applicable data protection laws including GDPR, CCPA, and other relevant regulations. Our use of your information is based on legal bases such as contract performance, legitimate business interests, consent, and legal compliance:
Service Provision
We use your information to deliver and maintain our core services as outlined in our Terms of Service:
- Provide and maintain our analytics and campaign management platform: Use your account information, preferences, and technical data to deliver personalized dashboard experiences, track your content performance, and ensure platform functionality across all devices and browsers
- Track and analyze your content performance:Process your social media analytics data, view counts, engagement metrics, and content submissions to generate comprehensive performance reports, identify trends, and provide actionable insights for content optimization
- Communicate with you about campaigns and services:Send you notifications about campaign opportunities, payout updates, account changes, and important service announcements via email, in-platform notifications, or other communication channels you have authorized
- Provide customer support: Use your account information, usage history, and technical data to diagnose issues, answer questions, resolve problems, and provide personalized assistance when you contact our support team
User Experience Enhancement
We analyze your usage patterns and preferences to improve platform functionality and personalize your experience:
- Personalize analytics and campaign recommendations:Analyze your content performance, campaign participation history, and platform usage to suggest relevant campaigns, optimize your content strategy, and highlight opportunities that match your interests and capabilities
- Improve platform functionality and user experience:Use aggregated usage data, feature interaction patterns, and user feedback to identify areas for improvement, prioritize development efforts, and enhance overall platform usability and performance
- Analyze usage patterns and engagement metrics:Study how users interact with different platform features, identify popular tools and services, and understand user journeys to optimize navigation, reduce friction, and increase platform engagement
- Develop new analytics and campaign features:Use insights from user behavior, feature requests, and industry trends to design and implement new tools, enhance existing functionality, and ensure our platform remains competitive and valuable
Security & Compliance
We use your information to protect platform integrity, ensure security, and comply with legal and regulatory requirements:
- Detect and prevent viewbotting and fraud:Analyze view patterns, engagement metrics, and account behavior to identify artificial view generation, bot traffic, and fraudulent activities that violate our Terms of Service and compromise platform integrity
- Ensure platform and data security: Monitor access patterns, detect suspicious activities, implement security measures, and protect against unauthorized access, data breaches, and cyber threats in accordance with industry security standards
- Comply with legal obligations: Process and retain information as required by applicable laws, respond to legal requests and court orders, maintain records for tax and accounting purposes, and fulfill regulatory reporting requirements
- Enforce our terms of service and policies:Investigate violations, take appropriate enforcement actions, prevent abuse, and maintain a safe and fair platform environment for all users
Marketing & Communication
With your consent where required, we use your information for marketing and communication purposes:
- Send promotional communications: Share information about new features, special offers, campaign opportunities, and platform updates that may be of interest to you, subject to your communication preferences and applicable marketing consent requirements
- Share platform updates and results: Provide insights about your performance, highlight achievements, share industry trends, and deliver personalized reports about your content analytics and campaign participation
- Conduct surveys and research: Invite you to participate in user research, feedback surveys, and beta testing programs to improve our services and understand user needs better
- Provide platform updates: Notify you about important changes to our services, policy updates, security alerts, and maintenance schedules that may affect your use of the platform
4. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
These cookies are strictly necessary for the platform to function properly and cannot be disabled without affecting core functionality, in compliance with GDPR Article 5(3) of the ePrivacy Directive:
- Authentication and security: Maintain your login session, verify your identity, and protect against unauthorized access to your account. These cookies are essential for secure access to your dashboard and personal data
- Remember your preferences: Store your language settings, theme preferences, and dashboard configurations to provide a consistent user experience across sessions and devices
- Load balancing and performance: Distribute traffic efficiently across servers and optimize page load times for better platform performance and reliability
- Prevent fraud and abuse: Detect and prevent fraudulent activities, bot traffic, and security threats to protect platform integrity and user accounts
Analytics Cookies
These cookies help us understand how users interact with our platform to improve services and user experience. You can opt-out of these cookies through your browser settings or our cookie preference center:
- Track website usage and performance:Monitor page views, navigation patterns, and feature usage to identify popular areas and optimize platform structure based on actual user behavior
- Understand user behavior: Analyze how users navigate the platform, which features they use most, and where they encounter difficulties to improve usability and reduce friction
- Improve our services: Use aggregated analytics data to prioritize development efforts, fix bugs, and enhance platform functionality based on actual usage patterns and user feedback
- Generate usage statistics: Create anonymized reports about platform usage trends, performance metrics, and user engagement to inform business decisions and service improvements
Marketing Cookies
These cookies enable us to deliver relevant marketing content and measure campaign effectiveness. These require your consent and can be managed through our cookie preference center:
- Deliver targeted advertisements: Show relevant promotional content based on your interests, platform usage, and preferences to provide more valuable marketing experiences while respecting your privacy
- Track advertising effectiveness: Measure click-through rates, conversion rates, and engagement with marketing campaigns to optimize advertising strategies and reduce irrelevant marketing
- Personalize marketing content: Customize promotional messages, offers, and recommendations based on your platform activity and preferences to deliver more relevant communications
- Measure campaign performance: Analyze the success of marketing initiatives, identify effective channels, and optimize return on marketing investment while maintaining user privacy
Cookie Management
You have full control over cookie preferences and can manage them through multiple methods in compliance with ePrivacy Directive requirements:
- Control cookie preferences: Access our cookie preference center at any time through your account settings or the cookie banner to customize which types of cookies you accept, with granular control over essential, analytics, and marketing cookies
- Opt-out of non-essential cookies: You can opt-out of analytics and marketing cookies while keeping essential cookies enabled, though this may affect certain platform features and personalization
- Delete cookies from your browser: You can delete cookies at any time through your browser settings. Note that deleting cookies may require you to log in again and may reset some preferences
- Update your preferences anytime: Your cookie preferences are saved and can be updated at any time through your account settings. Changes take effect immediately and are remembered across sessions
5. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
We implement industry-standard technical security measures in accordance with ISO 27001, SOC 2, and GDPR requirements to protect your personal information:
- End-to-end encryption for sensitive data:All sensitive personal information, including payment data and authentication credentials, is encrypted using AES-256 encryption at rest and TLS 1.3 for data in transit, ensuring your information remains secure throughout its lifecycle
- Secure data transmission (HTTPS/TLS): All communications between your device and our servers are encrypted using Transport Layer Security (TLS) protocols, preventing interception and ensuring data integrity during transmission
- Regular security audits and updates: We conduct regular security assessments, penetration testing, and vulnerability scans, and promptly apply security patches and updates to protect against emerging threats and maintain compliance with security standards
- Access controls and authentication: We implement multi-factor authentication, role-based access controls, and session management to ensure only authorized personnel can access your data, with all access logged and monitored
Data Storage
Your data is stored securely using industry-leading cloud infrastructure providers that comply with international security and data protection standards:
- Secure cloud infrastructure: We use enterprise-grade cloud providers with ISO 27001, SOC 2 Type II, and GDPR-compliant infrastructure, ensuring your data is stored in secure data centers with physical and logical access controls
- Regular data backups: We maintain automated, encrypted backups of your data on a regular schedule to ensure data availability and enable rapid recovery in the event of system failures or data loss incidents
- Data retention policies: We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, in accordance with applicable data protection laws
- Secure data disposal: When data is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods that ensure data cannot be recovered, in compliance with GDPR right to erasure requirements
Access Controls
We implement comprehensive access control measures to ensure only authorized individuals can access your personal information:
- Role-based access permissions: Access to personal data is restricted based on job function and necessity, ensuring employees can only access information required for their specific role, following the principle of least privilege
- Multi-factor authentication: All employees with access to personal data must use multi-factor authentication, adding an additional layer of security beyond passwords to prevent unauthorized access
- Regular access reviews: We conduct periodic reviews of access permissions to ensure employees only have access to data necessary for their current role, and promptly revoke access when employees change roles or leave the organization
- Employee training on data protection: All employees receive regular training on data protection principles, security best practices, and their obligations under applicable data protection laws, including GDPR and CCPA requirements
Incident Response
We maintain comprehensive incident response procedures to quickly detect, respond to, and mitigate security incidents in compliance with GDPR breach notification requirements:
- 24/7 security monitoring: We employ continuous security monitoring systems that detect suspicious activities, unauthorized access attempts, and potential security threats in real-time, enabling rapid response to security incidents
- Rapid incident response procedures: We have established incident response protocols that enable us to quickly assess, contain, and remediate security incidents, minimizing potential impact on your data and platform availability
- User notification protocols: In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant supervisory authorities within 72 hours as required by GDPR Article 33, providing clear information about the incident and recommended actions
- Regulatory compliance reporting: We maintain detailed records of security incidents and report significant breaches to relevant data protection authorities as required by applicable laws, ensuring full transparency and compliance with regulatory obligations
6. Your Rights
Under applicable data protection laws, including GDPR, CCPA, and other regional privacy regulations, you have comprehensive rights regarding your personal information. We are committed to facilitating the exercise of these rights and will respond to your requests within the timeframes required by law:
Access & Portability Rights
You have the right to access and receive your personal data in a structured, commonly used, and machine-readable format (GDPR Article 15 and 20):
- Request access to your personal data: You can request a copy of all personal information we hold about you, including account details, content submissions, analytics data, and communication records. We will provide this information within 30 days of your request, or within the timeframe required by applicable law
- Receive a copy of your data: We will provide your data in a portable format (typically JSON or CSV) that allows you to transfer it to another service or store it locally for your records
- Transfer your data to another service: You have the right to data portability, meaning you can request that we transfer your personal data directly to another service provider in a structured, commonly used format, where technically feasible
- Understand how your data is used: We will provide clear information about what personal data we process, why we process it, who we share it with, how long we retain it, and what rights you have regarding your data
Correction & Update Rights
You have the right to ensure your personal information is accurate and up-to-date (GDPR Article 16):
- Correct inaccurate information: If you discover that any personal information we hold about you is incorrect, incomplete, or outdated, you can request that we correct it immediately. We will verify the accuracy of the information and update our records accordingly
- Update your profile information: You can update most of your profile information directly through your account settings, including name, email address, phone number, and profile picture. Changes are reflected immediately in our systems
- Modify your privacy preferences: You can update your privacy settings at any time through your account dashboard, including cookie preferences, data sharing settings, and communication preferences
- Change your communication settings: You can opt-in or opt-out of marketing communications, choose your preferred communication channels, and set frequency preferences for different types of messages
Deletion & Restriction Rights
You have the right to request deletion or restriction of your personal data under certain circumstances (GDPR Articles 17 and 18):
- Request deletion of your data (Right to be Forgotten): You can request that we delete your personal information if it is no longer necessary for the purposes for which it was collected, you withdraw consent, or the data has been unlawfully processed, subject to certain legal exceptions
- Restrict processing of your data: You can request that we limit how we use your personal information, for example, if you contest the accuracy of the data, the processing is unlawful, or we no longer need the data but you require it for legal claims
- Object to certain data processing: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests
- Withdraw consent for data processing: Where we process your data based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal, but we will stop processing based on consent going forward
Complaints & Appeals
You have the right to lodge complaints and seek remedies if you believe your data protection rights have been violated (GDPR Article 77):
- Lodge complaints about data handling: If you believe we have not handled your personal information in accordance with applicable data protection laws, you can file a complaint with us directly. We will investigate your complaint and respond within 30 days
- Appeal decisions about your data: If we deny a request to exercise your data rights, we will provide a clear explanation of the reasons. You can appeal our decision by providing additional information or context, and we will review your appeal promptly
- Contact supervisory authorities: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your data protection rights. We will cooperate fully with any regulatory investigation
- Seek legal remedies if necessary: If you have suffered damage as a result of unlawful processing of your personal data, you may be entitled to compensation and can seek legal remedies through the courts in accordance with applicable data protection laws
7. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: contact@clipping.bot
Subject Line: Privacy Policy Inquiry - [Your Question]